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How We Keep Your Account Safe

When you open an account on mpo21, your personal information and payment details are protected by encryption and strict access controls.

Encrypted account storageLocal payment securityYour data access rights
mpo21 How We Keep Your Account Safe
CONTACT & REQUESTS

How to Request Your Data or Report Privacy Concerns

Team online

Email Support

Email us at [email protected] with your account ID and request type. We respond within 48 hours on business days.

Account Portal

Log in to your account and navigate to Settings > Privacy to download your data or update your information anytime.

Live Chat

Open live chat in the lobby (available 06:00–23:00 Jakarta time daily) to ask about your data or file a privacy complaint instantly.

DATA & SECURITY

How We Handle Your Information Every Day

Encryption in Transit

Every deposit via DANA, OVO, GoPay or QRIS and every withdrawal request travels over encrypted HTTPS. Your bank details are tokenized and never displayed in full on your account screen.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you use the lobby. You can disable non-essential cookies in your browser; essential ones cannot be turned off without affecting account access.

Account Verification

Your identity is confirmed once during registration via email and phone. We use this verified contact to authorize any future account changes, password resets or withdrawal requests.

Third-Party Access

We share only the minimum required data with payment processors (DANA, OVO, GoPay, QRIS and your bank) to complete transactions. These partners sign data-protection agreements and cannot use your details for marketing.

Data Retention Schedule

After account closure, we retain transaction records for seven years for tax and fraud compliance. Personal details (email, phone, address) are deleted within 90 days unless you dispute a transaction.

Your Deletion Rights

Request account and data deletion by emailing [email protected] with your account ID. We confirm deletion within 7 business days; transaction records remain for seven years as required by local law where applicable.

Questions About Your Privacy on mpo21

We delete your personal details (email, phone, address) within 90 days of closure. Transaction history stays in our system for seven years to comply with local tax and fraud laws. You can request verified deletion details by emailing [email protected] anytime.

No. Your payment credentials are tokenized immediately during deposit and stored only as a secure token. Our servers never hold your full account numbers. Deposits and withdrawals are processed through encrypted connections directly with the payment provider.

Yes. Log into your account, go to Settings > Privacy > Download My Data, or email [email protected] with your account ID. We send a complete data export (profile, login history, transactions) within 5 business days in a standard format.

Login history and device data are kept for 12 months to track unauthorized access attempts and prevent fraud. After 12 months, older records are automatically deleted. Recent activity remains visible in your account security log.

We do not sell or share your personal data with third parties for marketing. We share only transaction details with payment processors (DANA, OVO, GoPay, QRIS) and compliance partners when legally required. All partners sign strict confidentiality agreements.

Contact live chat immediately (06:00–23:00 Jakarta time) or email [email protected]. We investigate within 24 hours, reset your password, review account activity, and notify you of any unauthorized transactions. We also file a report with local authorities where required.

Your account and transaction data are stored on encrypted servers in secure data centres in Indonesia and regional partner facilities. Backups are encrypted and held separately. We do not transfer personal data outside Indonesia where local law prohibits it.